Frequently Asked Questions
Everything you need to know about our premium electronic solutions.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
Do your electronics come with a warranty?
Yes, all Samyang electronic products include a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans are available at checkout.
What is your return policy for opened items?
We offer a 30-day return window. For a full refund, items must be in their original packaging with all accessories. A restocking fee may apply to items that have been opened or used.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm for eligible purchases.
How can I track my package after it ships?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
Are your products compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or the user manual before using a plug adapter in a foreign country.